Steven Cole Manning
Customer Success Specialist | Music Producer | SaaS Advocate
Helping businesses thrive through technology, service, and music.
Professional Summary
Customer Success professional with 10+ years spanning SaaS client support, creative industries, and financial analysis. Currently supporting gym owners nationwide on Gym Insight’s SaaS platform, driving account growth, training adoption, and delivering measurable business results.
Equipped with a BA in Songwriting & Producing from Berklee College of Music and years of hands-on studio, engineering, and music production experience, I bridge the gap between technology, customer success, and music creator communities. Known for building lasting relationships, upselling value-added services, and translating complex tools into simple, actionable solutions. Passionate about empowering artists and producers to succeed in the creator economy.
Core Skills
Customer Success • SaaS Platform Training • Relationship Management • Account Retention • CRM Tools • Creator Advocacy • Music Production & Engineering • Team Collaboration • Communication Strategy
Education
Bachelor of Arts, Songwriting & Producing Music
Berklee College of Music | Graduated 2025
Associate of Applied Science, Professional Audio Engineering
Broadview Entertainment Arts University | 2018
References
Chris Le — Senior Director of Design, Nike & Co-Founder of RTFKT
“Visionary design leader who merges culture and tech — consistently ahead of the curve.”
Greg di Donato — Airbnb Superhost & Real Estate Property Entrepreneur
“Proven track record in hospitality excellence and property investment growth.”
Professional Experience
Customer Success Specialist
Gym Insight (Remote) | 2022 – Present
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Cultivate long-term client relationships, functioning as a trusted partner in retention, account expansion, and success milestones.
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Translate platform complexity into clear solutions, empowering clients with tools and strategies to optimize their businesses.
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Collaborate daily with support, sales, dev, creative, and marketing teams to resolve customer challenges and shape product improvements.
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Go-to customer success contact for gym owners nationwide on a SaaS platform managing memberships, billing, access control, and growth automation.
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Deliver 1:1 and group training sessions, ensuring clients confidently navigate the software to maximize ROI and expand earnings.
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Lead strategic outreach for software reviews, achieving significant boosts in visibility and credibility across key review platforms
→ Direct Parallel to BeatStars: SaaS customer success, selling all optimization opportunities, client advocacy, cross-team collaboration, and empowering users to grow revenue.
Director of Digital Technologies
Christian Life Center | 2020 – 2022
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Mixed and broadcasted live-streamed services, ensuring high-quality audio/video with minimal latency.
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Designed optimized mixing templates and routed multi-channel audio over IP (Dante).
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Produced video content and trained staff on technical workflows.
Sales Engineer
Sweetwater Sound | 2019 – 2020
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Acted as professional adviser at the largest music retail company in the U.S.
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Built trust-based relationships with musicians and producers, guiding them toward the right instruments, gear, and software for their creative goals.
Audio Engineer | Post Production
Voices Now USA | 2018 – 2019
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Conducted remote sessions with directors, producers, marketing teams, and talent.
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Recorded, mixed, and mastered ADR, audiobooks, and scripted dialogue to meet platform standards.
Commercial Credit Analyst
Citi Corp NA | 2014 – 2018
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Mitigated risk in line-of-credit extensions and account status decisions.
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Developed a strong foundation in financial analysis, compliance, and business accountability.
Digital Tools & Platforms
CRM Systems | Zoom | Webex | Google Workspace | Microsoft 365 | Logic Pro | Ableton Live | Pro Tools | Photoshop | After Effects | Final Cut